Missions

Within the framework of operational partnerships with the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) and the Association of South-East Asian Nations (ASEAN), Télécoms Sans Frontières is the go-to organisation for providing technical expertise and training workshops on the application of emergency telecommunications in the humanitarian context.

TSF organised a capacity building programme to strengthen the humanitarian response system through the optimal use of technologies

Between August 2010 and February 2011, TSF trained 102 staff members from organisations and humanitarian agencies in Asia and Central and Latin America to improve effective use of telecommunications service in emergency situations.

On 11 March 2011 an earthquake measuring 9 on the Richter scale triggered a tsunami in North-East Japan, with 10-metre waves ravaging the coastal areas and causing the worst nuclear disaster since Chernobyl, with the explosion of the reactor of the Fukushima power station. The destruction of infrastructure, the shortage of fuel, and many power cuts to the capital make the situation extremely complex. TSF deployed from its base in Bangkok to provide its emergency communications facilities. The mission drew to a close due to the high risk of the nuclear alert.

Hurricane Ida swept the coasts of Nicaragua and El Salvador in November 2009. At the request of UNDAC, TSF teams traveled to both countries to provide communications to the United Nations assessment teams.

Despite a peace agreement signed in 2003, the provinces of eastern DRC are the scene of repeated violence. In the district of Uélé alone, at least 135,000 people were displaced, 900 killed, and more than 700 kidnapped. At the request of UNICEF, TSF installed a telecom centre at the Monuc camp in Dungu. This connection allows United Nations agencies present to respond to the need of thousands of displaced people living on this huge camp.

Following Hurricane Felix, TSF installed three emergency communication centres for the United Nations and the humanitarian community in the Puerto Cabezas region, in partnership with the European Commission Humanitarian Aid Office (ECHO).

TSF deployed alongside UNDAC to support emergency response organisations with telecom centres and affected Peruvians through humanitarian calling operations.

Mitwaba is located in the Katanga region of southeastern Democratic Republic of Congo. This initially 4,000-strong village is now home to around 20,000 refugees following the conflict between Mai Mai rebels and the Congo's regular army. In May, the rebels surrendered their arms and improved security conditions, enabling the humanitarian community to support the population and local authorities. As a partner of the Emergency Telecommunications Cluster, TSF was in charge of ensuring the first emergency phase by implementing reliable telecom solutions in shared service and managing the transition for the duration of the emergency.

Just after having returned from their mission in Guatemala, TSF Latin America teams are again called upon by Managua's authorities.

In Chad, TSF set up a telecommunications centre in the region bordering Sudan. The purpose of this mission was to assist refugees from Darfur who had crossed the border, and to logistically and technically assist NGOs in the field to coordinate their response during this critical period of rainfall.

As part of their collaboration agreement, TSF's Regional Base for the Americas and the SINAPRED intervened in Cerro Musun, affected by heavy floods and landslides.